Let me start off by saying there are a lot of wonderful businesses in Chenango County, with employees who know the importance of good customer service. Unfortunately, there are also a few who seem to be inconvenienced by the fact that customers even bother to come in and ask for things.

Recently, I’ve had a few experiences with the latter. I love businesses that go the extra mile – those with employees and owners who remember your name, know what products their regular customers are interested in and seem to genuinely want customers to return to their stores. Those business are the ones that I love to frequent as often as possible.

Then there are those where the customer service is so bad that I swear I will never go back in again. I’m not an easily annoyed person, and I understand that every now and then, someone is going to have a bad day. I try not to hold those things against people. I’ve worked in food service and retail jobs before and I know that it can be frustrating and annoying sometimes, so I like to think that I give people a lot more leeway than some would, but there are some instances when it just goes too far.