EDMESTON – NYCM Insurance announced last week they were ranked number one in Customer Satisfaction among auto insurers in New York, marking this as their second year in a row by J.D. Power & Associates.
The award was presented by J.D. Power’s 2019 Auto Insurance study author, Robert Lajdziak at the NYCM headquarters in Edmeston.
Representatives of NYCM said while most people associate the J.D. Power Award with vehicle manufacturing and performance, the J.D. Power U.S. Auto Insurance Study provides national and regional analyses of customers’ perceptions of their auto insurer’s ability to meet their expectations through the examination of five important factors: interaction, policy offerings, price, billing process and policy information, and claims.
According to NYCM Communication Specialist Emilee Janitz, this is an award that is received based entirely on customer input.
“While J.D. Power is the organization that physically gives the award, the customer’s feedback decides which insurer deserves recognition, and we’re really proud of that,” siad Janitz. “We’ve ranked number one for customer satisfaction in New York State, and number two nationally.”
She said the study is based on 42,759 auto insurance customers in total and uses an enhanced sample structure to provide benchmarks in 11 key regions – New York being one of the eleven.
She added that using regional methodology allows for J.D. Power to accurately measure insurer needs across different markets and geographic locations. This year marks the 20th anniversary of the study and revealed that overall customer satisfaction among auto insurers in the U.S. is at an all-time high, scoring 831 on a 1,000-point scale.
“Everyone here loves what they do, and it shows,” said Janitz. “We’ve been going to all of our offices and communicating with our entire team to make sure they know this award is the result of people in all positions throughout the company being thoughtful in their interactions with customers.”
NYCM President and CEO V. Daniel Robinson also spoke about the award, and said receiving the award for a second time was a humbling experience.