NORWICH – Sidney Federal Credit Union (SFCU) was able to make upgrades for its customers, keep team members safe, and break ground on a new branch in 2020.
According to Sidney Federal Credit Union Vice President of Marketing Keith May, 2020 was a year of progress for SFCU with a new ATM in the Price Chopper Plaza in the Town of Norwich, and the announcement for a new branch in Amsterdam New York.
As of early 2021, SFCU had 55,844 members, $607 Million in assets, and nine branches located in Sidney, Bainbridge, Greene, Norwich, Market St. Oneonta, Oneida St. Oneonta, Delhi, Walton, and Hancock with a 10th branch Amsterdam coming in later 2021.
May said while growth was important for SFCU, safety was at the top of their priority list with the pandemic looming throughout the year.
“In preparing for the pandemic our number one priority was the safety of our staff and members,” he said. “Deploying staff to remote positions and being able to provide them the equipment and resources was critical.”
“We also needed to ensure as staff were deployed to a remote work environment, we were able protect our members’ information, which was accomplished through multiple levels of required authentication, but also provide the high level of member experience our members are accustomed to.”