NYCM Insurance President/CEO Cheryl Robinson and CFO/CRO/Treasurer Mike Perrino holding the 2022 and 2023 J.D. Power Trophies for #1 in Customer Satisfaction Among Auto Insurers in New York. (Submitted photo)

EDMESTON — For the second year in a row, NYCM Insurance is proud to announce being ranked #1 in Customer Satisfaction Among Auto Insurers in New York in the J.D. Power 2023 U.S. Auto Insurance Study.



J.D. Power published the results of its 2023 U.S. Auto Insurance Study on June 13. Providing regional analyses of customers’ perceptions of their auto insurer’s ability to meet their expectations, the study examines customer satisfaction in five factors: (in alphabetical order) Billing Process and Policy Information; Claims; Interaction; Policy Offerings; and Price. NYCM Insurance ranked #1 in four out of the five study factors: Billing Process and Policy Information; Claims; Interaction; and Price.